Pu9 believes betting is entertainment, not an obligation. We want you to play with enjoyment, stay within your limits, and seek help whenever you need it. This page brings together everything you need to know about responsible gaming.
Pu9 offers multiple responsible gambling tools to help you stay in control and bet mindfully.
Set your own daily, weekly, or monthly deposit limits. Once the limit is reached, further deposits will be automatically blocked.
Give yourself a temporary break. You can suspend your account for anywhere between 24 hours and 30 days.
You can request a self-exclusion ranging from 6 months to permanent account closure for an extended break.
Your screen will show how long you have been playing in a single session. You will receive an alert notification once your set time is reached.
Your account shows a full breakdown of how much you've wagered and how much you've won or lost.
If you're struggling, our trained support team is here to help — with complete confidentiality.
Responsible gambling means treating betting as a form of entertainment — not a source of income or livelihood. At pu9, we always want you to play with a clear head, within your means, and within set limits.
The reality is, there are no guarantees in betting. You'll win some and lose some — that's just how it works. Responsible gambling ensures that losses never come at the cost of your family, relationships, or financial stability.
Three core principles of responsible gambling at pu9:
We don't always notice when betting starts to get out of hand. Watch out for these warning signs:
If any of these signs apply to you, please pause and seek help. It takes courage, not weakness, to ask.
Answer the following questions honestly. This is a simple self-assessment to help you gauge how healthy your betting habits are.
Pu9 provides multiple built-in tools to help you play responsibly. They are completely free to use and can be activated at any time from your Account Settings.
Set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set.
Set a limit on how much you are willing to lose. Once that limit is reached, betting will automatically stop.
Set a limit on how long you play in one session. Once your time is up, you'll be automatically logged out and notified.
Pause your account for 1 to 30 days. Betting and deposits are not possible during this period.
Request an account closure for 6 months, 1 year, or permanently. It's a tough call — but a brave one.
Setting limits is the most effective way to practice responsible gaming. Follow the steps below to set your limits on pu9:
Log in to pu9.im with your username and password.
Click the profile icon in the top right corner and select "Account Settings".
Look for the "Responsible Gambling" option within your account settings.
Select daily, weekly, or monthly — whichever suits you — and enter your preferred amount.
Changes take effect immediately upon saving. Lowering a limit is instant, but increasing one requires a 24-hour waiting period.
If you feel betting is getting out of control, self-exclusion is a powerful step — not a sign of weakness, but a courageous act of self-care.
To request self-exclusion Help Centre Contact us or email support@pu9.im. We'll take action within 24 hours.
Pu9 is committed to protecting minors from betting. As a parent or guardian at home, you can also take the following steps:
Don't face a betting problem alone. pu9's support team and specialist organizations are always ready to help.
Remember — seeking help is not a sign of weakness, but a sign of strength. Your well-being and happiness matter more than any win.
Your Questions About Responsible Gaming, Answered
Join pu9 and use our responsible gambling tools to enjoy a safer betting experience. Your entertainment, your control.